Terms and Conditions

  1. Clients are responsible for travel arrangements to or from tours organized by Madrid Cool & Cultural and to inform on meeting point
  2. Clients are responsible for their own safety in all walking and interior tours: crossing roads, using steps, etc.
  3. Clients are responsible for themselves and children wearing a seat belt in tour vehicles.
  4. No food or drink to be consumed in tour vehicles except by permission of the driver.
  5. The guide, driver or operator reserves the right to terminate any tour for unreasonable behavior.
  6. Madrid Cool & Cultural , their guides and drivers are insured for public liability in touring environments only.
  7. Madrid Cool & Cultural is not liable for reduced itineraries owing to late start or delays by the client.
  8. Madrid Cool & Cultural is not liable for reduced itineraries owing to unscheduled closures by attractions.
  9. Madrid Cool & Cultural is not liable for reduced itineraries owing to extreme weather conditions, or delays or diversions caused by circumstances beyond our control.
  10. Clients should acquire adequate insurance to cover any loss as a consequence of flight cancellations, personal illness, or circumstances causing the tour to be cancelled beyond the control of Madrid Cool & Cultural or partners. Please notice that your driver or guide but no automatic responsibility will be assumed for any injury, damage, loss , accident, delay or irregularity and I we are not responsible for any resulting additional expenses. Baggage and personal effects are carried entirely at the owner’s risk.
  11. Tourguides other than Gemma Garcia are freelance professionals and they are not employees of Madrid Cool & Cultural , we acts only as an intermediary to provide you tours when I´m not available. They are all professional and experienced tourguides.
  12. Drivers hired by Madrid Cool & Cultural are service providers and they do not belong to nor are operated by Madrid Cool & Cultural As a result Madrid Cool & Cultural are not liable for any negligent or willful act or failure to act of such third person, or of any other third party.
  13. Deposits are not refundable: Reservation deposits will not be returned in case of cancellation of the tour by the client.
  14. Cancellations less than 48h before the tour: If the tour is cancelled less than 48h before the tour starts, the client commits to pay the 100% fee if he had only paid a deposit so far.
  15. Refunds will be sent via wire transfer, unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.
  16. We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations.

By booking tours or services through Madrid Cool & Cultural you agree to the above terms and conditions.