- Clients are responsible for travel arrangements to or from tours organized by Madrid Cool & Cultural and to inform on meeting point
- Clients are responsible for their own safety in all walking and interior tours: crossing roads, using steps, etc.
- Clients are responsible for themselves and children wearing a seat belt in tour vehicles.
- No food or drink to be consumed in tour vehicles except by permission of the driver.
- The guide, driver or operator reserves the right to terminate any tour for unreasonable behavior.
- Madrid Cool & Cultural , their guides and drivers are insured for public liability in touring environments only.
- Madrid Cool & Cultural is not liable for reduced itineraries owing to late start or delays by the client.
- Madrid Cool & Cultural is not liable for reduced itineraries owing to unscheduled closures by attractions.
- Madrid Cool & Cultural is not liable for reduced itineraries owing to extreme weather conditions, or delays or diversions caused by circumstances beyond our control.
- Clients should acquire adequate insurance to cover any loss as a consequence of flight cancellations, personal illness, or circumstances causing the tour to be cancelled beyond the control of Madrid Cool & Cultural or partners. Please notice that your driver or guide but no automatic responsibility will be assumed for any injury, damage, loss , accident, delay or irregularity and I we are not responsible for any resulting additional expenses. Baggage and personal effects are carried entirely at the owner’s risk.
- Tourguides other than Gemma Garcia are freelance professionals and they are not employees of Madrid Cool & Cultural , we acts only as an intermediary to provide you tours when I´m not available. They are all professional and experienced tourguides.
- Drivers hired by Madrid Cool & Cultural are service providers and they do not belong to nor are operated by Madrid Cool & Cultural As a result Madrid Cool & Cultural are not liable for any negligent or willful act or failure to act of such third person, or of any other third party.
- Deposits are not refundable: Reservation deposits will not be returned in case of cancellation of the tour by the client.
- Cancellations less than 48h before the tour: If the tour is cancelled less than 48h before the tour starts, the client commits to pay the 100% fee if he had only paid a deposit so far.
- Refunds will be sent via Paypal, unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.
By booking tours or services through Madrid Cool & Cultural you agree to the above terms and conditions.